Terms and Conditions

Welcome to BTMX ECOM LLC. These Terms and Conditions constitute a legally binding agreement between you (“the Customer,” “you,” or “your”) and BTMX ECOM LLC (“we,” “us,” “our,” or “the Company”), governing your access to and use of our website, products, and services. By accessing our website at btmxecom.shop, placing an order, or engaging with our brand in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

We strongly encourage you to read these Terms and Conditions carefully before making any purchase or using our website. If you do not agree with any part of these terms, please refrain from using our website and services. These terms are designed to protect both you and BTMX ECOM LLC, ensuring a transparent, fair, and mutually respectful relationship.

I. General Provisions

1.1 Company Information

BTMX ECOM LLC is a limited liability company registered and operating in accordance with the laws of the State of Florida, United States of America. Our principal place of business is located at:

BTMX ECOM LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States of America

Contact Information:

  • Email: tuamin21@gmail.com

  • Phone: +84989725830

1.2 Acceptance of Terms

By accessing or using our website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract. If you are accessing our website on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms and Conditions.

We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of any changes constitutes your acceptance of those changes. We encourage you to review these Terms and Conditions periodically to stay informed of any updates.

1.3 Scope of Terms

These Terms and Conditions apply to all interactions between BTMX ECOM LLC and our customers, including but not limited to:

  • Browsing and accessing our website

  • Creating and managing user accounts

  • Placing orders for products

  • Making payments

  • Receiving shipping and delivery services

  • Returning and exchanging products

  • Contacting customer service

  • Participating in promotions, contests, or surveys

  • Engaging with our content, including blogs, articles, and social media

These Terms and Conditions complement other policies we have in place, including our Privacy Policy, Refund and Return Policy, Shipping Policy, and Payment Methods policy. In the event of any conflict between these documents, these Terms and Conditions shall prevail unless expressly stated otherwise.

II. Intellectual Property Rights

2.1 Ownership of Content

All content available on our website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the exclusive property of BTMX ECOM LLC or our content suppliers and is protected by United States and international copyright, trademark, patent, and other intellectual property laws.

The compilation of all content on our website is the exclusive property of BTMX ECOM LLC and is protected by copyright laws. Unauthorized reproduction, distribution, modification, or use of any content on our website is strictly prohibited and may result in legal action.

2.2 Trademarks

The names “BTMX ECOM LLC,” “BTMX ECOM,” and our logos, product names, slogans, and designs are trademarks and service marks of BTMX ECOM LLC. These trademarks may not be used in connection with any product or service that is not affiliated with us, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.

All other trademarks, service marks, and trade names that appear on our website are the property of their respective owners, and their use does not imply endorsement or affiliation with BTMX ECOM LLC.

2.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes. This license does not include:

  • The right to reproduce, duplicate, copy, sell, or resell any portion of our website or its content

  • The right to use any data mining, robots, or similar data gathering and extraction tools

  • The right to frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information

  • The right to bypass or circumvent any security measures or access controls on our website

Any unauthorized use of our website or its content terminates the license granted herein and may subject you to liability under applicable laws.

2.4 User-Generated Content

If you submit, post, or otherwise provide any content to our website, including reviews, comments, photos, or feedback, you grant BTMX ECOM LLC a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that you own or have the necessary rights to grant this license and that your content does not infringe upon the rights of any third party, including copyright, trademark, privacy, or publicity rights. You also agree that your content will not contain any unlawful, abusive, defamatory, or obscene material.

We reserve the right to remove or edit any user-generated content at our sole discretion, without notice or liability.

III. User Accounts and Registration

3.1 Account Creation

To access certain features of our website, including placing orders and accessing order history, you may be required to create a user account. When creating an account, you agree to provide accurate, current, and complete information about yourself. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.

3.2 Account Security

You are responsible for all activities that occur under your account, whether authorized by you or not. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate your account if we suspect any fraudulent, abusive, or unlawful activity.

We cannot and will not be liable for any loss or damage arising from your failure to protect your account credentials. We strongly recommend that you choose a strong password and do not share it with anyone.

3.3 Termination of Accounts

We reserve the right to terminate or suspend your account at any time, without prior notice, if you violate these Terms and Conditions, engage in any fraudulent activity, or if we believe that such termination is necessary to protect our interests or the interests of our customers.

Upon termination, all licenses and rights granted to you under these Terms and Conditions will immediately cease. You may terminate your account at any time by contacting our customer service team.

IV. Products and Pricing

4.1 Product Descriptions

We strive to provide accurate and detailed descriptions of all products available on our website. This includes information about materials, dimensions, finishes, colors, and other relevant specifications. We also provide high-quality images to help you visualize our products.

However, we do not warrant that product descriptions, images, or other content on our website are entirely accurate, complete, reliable, current, or error-free. Factors such as monitor settings, lighting, and individual perception may affect how colors and finishes appear on your screen. If a product you receive differs materially from its description, your sole remedy is to return it in accordance with our Refund and Return Policy.

4.2 Pricing and Availability

All prices displayed on our website are in United States dollars (USD) and are subject to change without prior notice. We make every effort to ensure that pricing information is accurate; however, errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will contact you as soon as possible and give you the option to either confirm the order at the corrected price or cancel it.

Product availability is indicated on our website, but we cannot guarantee that all products will be available at all times. We reserve the right to discontinue any product at any time without notice. If a product you have ordered becomes unavailable after you have placed your order, we will notify you and provide you with options, including a full refund or an alternative product.

4.3 Typographical Errors

In the event that a product is listed at an incorrect price or with incorrect information due to a typographical error, system error, or other oversight, we reserve the right to refuse or cancel any orders placed for that product, whether the order has been confirmed or payment has been processed. If your payment has been processed and we cancel your order, we will issue a full refund to your original payment method.

4.4 Limited Quantities

Some products may be available in limited quantities. We reserve the right to limit the quantity of products purchased per person, per household, or per order. If we limit your order, we will contact you to discuss the adjustment.

4.5 Sales and Promotions

From time to time, we may offer sales, discounts, promotions, or other special offers. These offers are subject to specific terms and conditions, which will be communicated at the time of the offer. Promotional offers cannot be combined with other offers unless expressly stated. We reserve the right to modify or cancel any promotion at any time without notice.

V. Orders and Transactions

5.1 Placing an Order

By placing an order on our website, you are making an offer to purchase the products in your cart. All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability

  • Errors in product descriptions or pricing

  • Suspected fraudulent or unauthorized transactions

  • Violation of these Terms and Conditions

If we cancel your order, we will notify you and issue a full refund to your original payment method.

5.2 Order Confirmation

Once you place an order, you will receive an email acknowledging receipt of your order. This email is not a confirmation of our acceptance of your order; it is merely a confirmation that we have received your order request. Our acceptance of your order occurs when we ship the product(s) and send you a shipping confirmation email.

5.3 Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly to ensure fast delivery, and we may not be able to make changes once an order has been dispatched.

If your order has not yet been shipped, we will make every effort to accommodate your request. If your order has already been shipped, you will need to initiate a return in accordance with our Refund and Return Policy.

5.4 Order History

When you create an account on our website, you will be able to view your order history, track shipments, and manage your preferences. We recommend that you keep copies of your order confirmations and shipping notifications for your records.

VI. Payment and Billing

6.1 Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express, Discover)

  • Debit cards (with Visa or MasterCard logo)

  • Apple Pay

  • Google Pay

All payments are processed through Stripe, a secure and trusted payment processor. For more information about our payment processes, please refer to our Payment Methods page.

6.2 Billing Information

When making a purchase, you agree to provide accurate and complete billing information, including your billing address, phone number, and email address. You authorize us to charge the total amount of your order to the payment method you provide.

If your payment is declined, we may contact you to request alternative payment information. We reserve the right to suspend or cancel your order if payment cannot be processed.

6.3 Sales Tax

We are required by law to collect sales tax on orders shipped to locations where we have a tax nexus. The applicable tax rate will be calculated during checkout and displayed before you complete your purchase. Sales tax rates are determined based on the shipping address and the prevailing tax laws in that jurisdiction.

6.4 Payment Security

We take the security of your payment information seriously. All payment transactions are encrypted using SSL technology and processed through Stripe, a Level 1 PCI DSS compliant service provider. We do not store your full credit card information on our servers. For more details, please refer to our Payment Methods page and Privacy Policy.

VII. Shipping and Delivery

7.1 Shipping Policy

We offer shipping to addresses within the United States and to select international destinations. Shipping costs and delivery times vary based on the shipping method selected and the destination address. For detailed information about our shipping processes, costs, and timelines, please refer to our Shipping Policy.

7.2 Delivery Timeframes

We strive to process and ship orders as quickly as possible. Delivery timeframes are estimates and are not guaranteed. Factors such as weather, carrier delays, customs clearance, and other unforeseen circumstances may affect delivery times. We are not responsible for delays caused by third-party carriers.

7.3 Risk of Loss

All products purchased from BTMX ECOM LLC are shipped using a third-party carrier. The risk of loss and title for products pass to you upon our delivery to the carrier. We are not responsible for any damage, loss, or theft that occurs during transit. If you receive a damaged item, please refer to our Refund and Return Policy for guidance.

7.4 International Shipping

For international orders, you are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the purchase price or shipping cost. We recommend that you check with your local customs office for information about applicable duties and taxes before placing your order.

VIII. Returns, Refunds, and Exchanges

8.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with our Refund and Return Policy. Please review that policy for detailed information about eligibility, timelines, and procedures.

8.2 Refunds

Refunds are issued to the original payment method used at checkout. The amount refunded will be the purchase price of the returned item, excluding any original shipping charges (unless the return is due to our error). Please allow up to 5–10 business days for the refund to appear on your statement, depending on your financial institution.

8.3 Exchanges

Exchanges are available upon request, subject to product availability. If you wish to exchange an item, please contact our customer service team for assistance. You may be responsible for return shipping costs for the original item.

8.4 Returns of International Orders

International returns are subject to additional shipping costs and customs considerations. Please contact us before initiating an international return to understand the costs and process involved.

IX. Limitation of Liability

9.1 Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, BTMX ECOM LLC disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. You assume all responsibility for selecting products that meet your needs and for the use of our website.

9.2 Limitation of Damages

To the fullest extent permitted by law, BTMX ECOM LLC, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products, including but not limited to lost profits, lost data, or business interruption.

In no event shall our total liability to you for all claims, whether based on contract, tort, negligence, strict liability, or otherwise, exceed the total amount you paid to us for the product(s) giving rise to the claim.

9.3 Applicability

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

X. Indemnification

You agree to indemnify, defend, and hold harmless BTMX ECOM LLC, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of our website

  • Your violation of these Terms and Conditions

  • Your violation of any third-party rights, including intellectual property rights

  • Your submission of user-generated content

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defenses.

XI. Privacy and Data Protection

11.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the collection and use of your information as described in our Privacy Policy.

11.2 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11.3 Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.

XII. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and Conditions and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law principles.

12.2 Dispute Resolution

We encourage you to contact us first if you have any concerns or disputes regarding your use of our website or products. Our customer service team is available to assist you and resolve issues amicably.

If a dispute cannot be resolved through direct communication, the parties agree to attempt to resolve the dispute through binding arbitration in accordance with the rules of the American Arbitration Association, rather than through litigation. Arbitration shall be conducted in St. Petersburg, Florida, and judgment upon the arbitration award may be entered in any court having jurisdiction.

12.3 Class Action Waiver

To the fullest extent permitted by law, you agree to resolve any disputes individually and not as a class action, consolidated action, or representative action. You agree that any arbitration or legal proceeding shall be conducted on an individual basis only.

12.4 Statute of Limitations

Any claim arising out of or related to these Terms and Conditions or your use of our website or products must be filed within one year after the claim arises, or such claim shall be forever barred.

XIII. Prohibited Activities

13.1 Restricted Uses

You agree not to use our website or services for any unlawful, harmful, or otherwise prohibited purpose, including but not limited to:

  • Violating any applicable local, state, national, or international laws

  • Infringing upon the intellectual property rights of others

  • Transmitting any viruses, malware, or other harmful code

  • Engaging in fraudulent or deceptive activities

  • Interfering with the operation of our website or servers

  • Attempting to gain unauthorized access to our systems or user accounts

  • Collecting or harvesting personal information of other users

  • Posting or transmitting any defamatory, obscene, or offensive content

13.2 Monitoring and Enforcement

We reserve the right to monitor your use of our website and to investigate any suspected violations of these Terms and Conditions. We may take any legal action we deem appropriate, including but not limited to reporting unlawful activity to law enforcement authorities and cooperating with their investigations.

XIV. Third-Party Links and Content

14.1 External Links

Our website may contain links to third-party websites or services that are not owned or controlled by BTMX ECOM LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We do not endorse or warrant the accuracy of any information, products, or services offered by third parties.

14.2 Use of Third-Party Services

When you click on a third-party link, you do so at your own risk. We recommend that you review the terms and conditions and privacy policies of any third-party website you visit.

14.3 Social Media Integration

Our website may include social media features, such as social sharing buttons and integration with third-party platforms. These features may be subject to the terms and conditions of the respective social media platforms, and we are not responsible for their policies or practices.

XV. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

XVI. Waiver

The failure of BTMX ECOM LLC to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms and Conditions shall be effective only if in writing and signed by an authorized representative of BTMX ECOM LLC.

XVII. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and Payment Methods policy, constitute the entire agreement between you and BTMX ECOM LLC regarding your use of our website and products. They supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral, between you and BTMX ECOM LLC.

XVIII. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

BTMX ECOM LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States of America

  • Email: tuamin21@gmail.com

  • Phone: +84989725830

We are committed to addressing your inquiries promptly and professionally. Your feedback helps us improve and serve you better.

XIX. Effective Date and Updates

These Terms and Conditions are effective as of August 14, 2026.

We reserve the right to update, amend, or revise these Terms and Conditions at any time. Any changes will be posted on this page, and the “Effective Date” at the top of this page will be updated to reflect the date of the most recent revision. We encourage you to review these Terms and Conditions periodically to stay informed of any changes.

By continuing to use our website and services after any changes are posted, you accept and agree to the modified Terms and Conditions. If you do not agree to the changes, you must stop using our website and services.

XX. Acknowledgment

By accessing our website, placing an order, or engaging with our brand in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that these Terms and Conditions may be supplemented by additional terms and conditions specific to certain products, promotions, or services.

Thank you for choosing BTMX ECOM LLC. We value your trust and look forward to serving you with integrity, quality, and care.